Terms of Service

Shield is a family digital safety service that provides DNS-based content filtering, device management, and attention state controls. It's designed to help parents protect their children online.

Shield is not:

• A guarantee against all online threats
• A replacement for parental involvement
• A surveillance tool for monitoring private content

• You must be 18 or older to create a parent account
• Child accounts are created and managed by parents
• You must have authority to protect the devices you add

When you use Shield, you agree to:

• Keep your account credentials secure
• Only add devices you have authority to manage
• Use Shield in accordance with applicable laws
• Not attempt to circumvent our safety measures

Shield offers both free and paid subscription plans.

• Paid plans are billed monthly or annually
• You can cancel at any time
• Refunds are handled on a case-by-case basis

See our pricing page for current plans and features.

Shield provides a layer of protection, but no system is perfect:

• DNS filtering cannot block all harmful content
• Determined users may find ways to bypass protections
• We cannot guarantee 100% uptime or availability
• Content categorization may occasionally be inaccurate

We do our best to provide reliable, effective protection, but Shield should be one part of your family's digital safety approach.

We may update Shield's features, pricing, or these terms from time to time. We'll notify you of significant changes via email or in-app notification.

You can delete your account at any time from your settings. We may also terminate accounts that violate these terms or engage in abusive behavior.

If you have questions about these terms, reach out.

support@shield.family